- Confirm that a nav user account is setup for the service account
- User Setup>Setup Email address on current User
- User Setup>Setup Email address on User account Nav Job Queue service is running with with e-mail address that it should be sending as (this should be the same as the login for the smtp setup)
- Check your Notification Entry table and clear any old jobs that may be failing and preventing new mail from being sent
- Setup SMTP Mail Setup
- smtp.office365.com
- port:587
- Authentication: Basic
- UserID: full email address that does not have authenticator required
- Password: e-mail password
- Secure connection: Yes
- Setup Approval Users
- Workflows>New Workflow from Template
- Workflow Lines>Repsonses>Set approval type and due date
- Create Job Queue for Mail Notify C1509
To send Overdue notifications
- Create a new Overdue Workflow from the Workflow Templates>Administration>Overdue Template
- Enable it
- Now you can run the Send Overdue Approval Notifications job
- You can only send notifications about overdue requests, so ensure that your due date formula in the workflow is set appropriately.
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