Thursday, July 14, 2016

Office Sharepoint OneDrive Excel Word Outlook keep Asking for office 365 login credentials

Problem:
Whenever you attempt to launch Excel, Word, Outlook, OneDrive, OneDrive for Business to sync to Sharepoint, or any Office product, it repeatedly prompts you to login with your Office 365 account. After you enter it the first time, the screen becomes unresponsive. You can click "sign in", but it doesn't do anything.

Solution:
http://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365legacy-mso_oapps/onedrive-for-business-keeps-asking-to-sign-in/f98b8098-a5a5-4a6b-ba9d-bb06b9674f27?page=2
  • Go to Control Panel\All Control Panel Items\Credential Manager
  • Click on Windows Credentials on the top
  • Scroll down to "Generic Credentials"
  • Click on the down arrow and Remove any credentials with the word "Office" in them
  • press win+r > input regedit > ok to run the registry editor.
  • navigate to and delete the following key and all of its subkeys from the registry.
  • hkey_current_user\software\microsoft\office\16.0\common\identity
  • open word > file > account > under user information > sign in with your office 365 account.

  • hkey_current_user\software\microsoft\office\16.0\common\identity
  • Add Dword value 32
  • NoDomainUser, value 1


No comments:

Post a Comment