Friday, March 20, 2015

Dynamics NAV 2013 - Physical Print is different from Print Preview print

Problem:
Physical prints looks stretched, or squashed, but screen prints are fine
Physical prints look like they are printing in the wrong resolution, but screen prints are fine
Physical prints look like they are printing the wrong font, but screen prints are fine

Related issues:
Printing from Terminal Server
Printing from a Remote Session
Printing from Windows XP

This may be related to the graphics drivers.
Ensure the graphics drivers for the local machine and terminal server are updated to the correct drivers, and not the standard windows drivers.

Ensure that the client machine is on the latest service pack.

If the user uses 1024x768 and remotes in to the terminal server and prints, it will print correctly.
OR
You can leave your screen resolution the way it is, and manually change the display settings on the RDP session to force the session to display in 1024x768.

Either way, the RDP will print correctly.

Solution:
https://community.dynamics.com/nav/f/34/t/102280.aspx

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