Problem:
The screen is stuck at "Please Wait" while booting, and is unresponsive.
Cause:
This can occur after an update, or if you run out of space on the hard drive.
Solution:
Reset the surface to factory settings
Hold down Volume Up and Power buttons for 15 seconds until you see the Surface logo flash
Continue holding for another 10 seconds
Release both
Press the power button
This will force the surface to turn off.
If you power it on again, and it goes back to "Please wait" repeat this three times to get windows to go into recovery mode.
Once Windows detects a bad shutdown 3 times, it will launch the recovery console
Select Reset, remove files
This will wipe the surface, and set it back to it's original state.
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