One Drive - How to reset One Drive

Original Article
http://its.uiowa.edu/support/article/102675

1. Go to the OneDrive cloud in the tray (bottom right hand corner - see above)
2. Right click and say Stop Syncing folder (it will give you a warning about permanently stopping this).  That is ok.
3. Go to c:\users\%username%\onedrive @ yourname
4. Rename the folder to onedrive@ yourname_old.  This will preserve the old data.
5. Shut down any Microsoft products (Outlook, Word, Excel, etc.)
6. Start Task Manager (Ctrl+Alt+Del)
7. End the following processes:  groove.exe, msosync.exe
8. Go to c:\users\%username%\AppData\Local\Microsoft\Office\SPW - delete everything in here.  Close the window.
9. Go to c:\users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache - delete everything in here.  Close the window.
10. Restart your workstation. 
11. If the sync process does not start automatically, open a browser and go to onedrive.uiowa.edu.
12. Click on Sync and let it create a new sync folder
13. If there are files missing, you will have to go to your _old folder and copy the files to your new sync area.