NAV - Service Orders vs Service Contracts

• Service Orders 
• Used to record costs, labor, parts, inventory, fees associated with repairing a Service Item
• Eg. Repairing a Photo Copier
• Can be connected to a service contract, but is informational only. Does not affect the Service Contract Cost or Value in any way.
• Posting a service order can occur in three stages, ship, invoice, consume
• An invoice appears on the customer's AR as any other invoice
• Service contracts
• Used to record the monthly cost and selling price of a Service Item to a customer
• Only Items with a type of "Inventory"
• You cannot use items with a type of service or non-inventory
• Can be for a specific Service Item with a serial number, or a generic item
• Eg. Monthly rental of a photo copier