Saturday, September 9, 2017

Dynamics GP - Returns Management - RMA Type Selected is invalid for this process


  • To create a return from an SOP document go to
    • Sales Transaction Entry>Additional>Create Return
    • If you get the error message "RMA Type Selected is invalid for this process" untick the "Create RMA" box
      • To permanently remove this default check 
        • Go to the Registration window from Tools >> Setup >> System >> Registration
        • Uncheck the Returns Management module
        • This will prevent you from using the actual Field Service Returns Management, and limit the functionality to only SOP returns
        • Click OK

  • Select Return Type ID
  • Select Customer
  • Select Posted SOP Document to return
  • Select Items to Return
  • Adjust quantities to return in necessary in the "Return Quantity" line item field
  • If you have already returned against this sop document, you will get a warning, but it will not stop you from returning against it again

1 comment:

  1. Just a note, the reason code that is in this 'create return window' is not stored anywhere.

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