Process Mapping Notes

• What does my business do to add value to my customers? High level processes
• Does this represent my core business?
• Are these areas vital to my business for our current strategy? (Survival, expansion)
• Can I break this up into subprocesses?
• What plant and equipment do we need to make this process work efficiently?
• Start with the high level map to help guide what needs to be mapped
• always begins with some supply chain, and ends with some customer chain
• Value chain needs to be analyzed for Standards, Quality and Risk in each process
• Map the processes that will have the largest impact in terms of risk or quality
• Analysis of Value Chain
• Remove processes that do not add value
• Identify root causes and symptoms
• AACE.org
• Provides cost indexes for labour across the world
• Cost of Quality
• Prevention Costs
• Appraisal Costs
• Internal Failure Costs
• External Failure Costs